How to Open an Epimed Account:

If you would like to open an account with us, you may request an account online at https://epimed.com/about/new- account/Forhelporsupport,call Customer Service at 1-800-866-3342. New accounts may require a credit review.

How to Place an Order:

Call or email your order to the Customer Service Department.

• By Phone:
  Toll Free – 1-800-866-3342
  1-972-373-9090
• By E-mail: myorder@epimed.com

Please supply us with the following information:

1. Your account number or billing name and address.
2. Your shipping address and any “attention to” instructions.
3. Your purchase order number.
4. The item order number(s) or catalog number, description, and number of boxes you wish to order.
5. Any special instructions. Our Customer Service Representatives are ready to take your order from 8:00 am to 5:00 pm (Eastern Time).
6. If product is needed to be shipped early AM, overnight or 2nd day, please provide a contact name and telephone number for the delivery driver.

Minimum Order Quantity:

Products are sold by box quantity. Most commonly 10 or 25 units per box. There are minimum order requirements.

Custom Orders

Depending upon the type of custom product ordered, there will be minimums for both individual shipments and total quantity ordered. Noncancellablecustomerpurchase orders for the quantity ordered are required for all custom whether covered under a blanket order or a standing order. The customer agrees to accept the entire custom inventory when available to ship.

Prices and Availability

All prices are shown in US dollars. Epimed International is not responsible for any inadvertent errors in this price list and we reserve the right to correct printing or clerical errors. We will confirm our current list prices with you when you place your orders. If you require this information before placing your order, please contact Customer Service. All Epimed International prices are subject to change without notice.

Terms

All payment terms are Net 30 days.

Product Must be Used in U.S. or Canada

All products are sold to be used in the United States/Canada only. Any US or Canadian customer found using/taking product out of the U.S./Canada for use outside of the country purchased in, will have their account terminated and will not be allowed to purchase from Epimed.

Freight Policy-Regular Shipments

All orders are shipped F.O.B. Origin. Epimed International distribution center via “best way” as determined by EpimedInternational. Productswill ship in box quantities.

Freight Policy – Rush/Overnight Shipments

Special shipping requests, such as overnight deliveries via U.P.S. or Federal Express, will be billed at price schedule.

Goods Damaged in Shipment

All goods should be inspected immediately upon receipt. Retain all packing and shipping papers. Goods damaged in shipment are the responsibility of the delivering carrier who should be contacted immediately if damage occurs.

Freight Claims

Freight claims for damage or short shipments must be filed against the carrier by the customer. If no remarks are made about the condition of the shipment, Epimed International will assume no liability. Shipments are tendered to the carrier in accordance with the stipulations on the Uniform Bill of Lading.

Returned Goods Policy

No returns are accepted without a Returned Goods Authorization Number (RGA#), which must be obtained by calling 1-800-866-3342 and asking for a Return or RGA.

The request for an RGA# must include the following:

1. Customer name, address, phone number and key contact person.
2. Catalog number(s), quantity and lot number(s).
3. Purchase order number and/or invoice number and date.
4. Reason for return.
5. Customer Service will indicate where the returned goods should be sent and issue an RGA# confirmation which should be included with the return.
6. The RGA# must be clearly displayed on the package.

There will be a 25% charge of invoice price for restocking inventory that is in saleable condition, unless the return is due to an error made by Epimed. If the goods are returned within 5 days of the invoice date the fee will be reduced to 10%. Saleable condition will be determined exclusively by Epimed International.

Products which have label or box damage may be assessed an additional repackaging fee. A fee of 10% of the value of said items shall be applied. Minimum repackaging fee shall be $75.

RGA AUTHORIZATION WILL BE CANCELED IF AUTHORIZED PRODUCT IS NOT RETURNED WITHIN 30 DAYS OF RGA#’S ISSUANCE.

Unacceptable Returns

1. Made to order or custom products are not returnable.
2. Merchandise held over 30 days past invoice date by customer.
3. Merchandise in an unusable condition, as determined by Epimed, or within 6 months of their expiration date from receipt.
4. Items not listed in current price list.
5. Merchandise not in original packaging.
6. Overstock merchandise or goods whose original packaging has been opened.
7. Merchandise returned without a return goods authorization (RGA#).

Product Traceability/Storage

Due to federal regulations, all orders shipped to customers must be traceable by the lot number. Products may have temperature storage requirements as indicated on the packaging.

Limitations

Epimed International will not be liable for its failure to perform or its delay in performance of any order due to labor dispute, fire, explosion, floods, riots, lockout, injunction, interruption of transportation, acts of government or public enemy, inability to obtain supplies at reasonable prices, or other causes beyond its control.

All products and product specifications outlined in the current price list or any supplement are based upon information available to Epimed International at the time of publication. Epimed International reserves the right to discontinue any of their current products or to change any such specifications without prior notice.

None of the terms outlined in the current price list or any supplement may be modified except upon Epimed International’s express written consent stating that it is an amendment or modification thereto.

Limited Product Warranty

Unless a product is covered by a separate warranty in the current price list or any supplemental, or separate warranty is otherwise enclosed with the product, the following Limited Warranty will apply:

This product is warranted to the original purchaser to be free from defects in material and workmanship for a period of ninety (90) from the date of purchase or on the expiration date, whichever comes first. If this product proves to be so defective, purchaser may return same to Epimed International for repair or replacement, at Epimed International’s option.

Epimed International’s liability under this limited warranty does not extend to any abuse or misuse of this product.

This Limited Warranty is in lieu of all other warranties, whether express or implied (including any warranty or merchantability, suitability, or fitness for a particular purpose).

Since storage and use factors beyond the control of Epimed International may directly affect a product and the results obtained from it, the remedy stated in this limited warranty will be the sole remedy available to purchaser for defects in the product, whether in contract tort (including negligence) or otherwise.

Epimed International will not be liable to purchaser for any incidental or consequential damages arising as a result of purchaser’s use or inability to use the product.